Delivery & Returns
IMPORTANT INFO: From 1st January 2021, all items listed on our website will now appear cheaper as they are now zero-rated for VAT.
The VAT will be calculated at your local rate and you can choose to prepay this at the checkout to speed up delivery.
So please bear in mind that on top of the product price you will pay
If you choose to not pay the VAT at the checkout then you will be contacted by our parcel carriers DPD to make payment before delivery can be made.
As per our terms and conditions if you decide to reject the delivery or fail to make payment of the VAT in time, then goods will be returned to us and you will responsible for returns carriage and admin costs that we incur from our carriers. This will be deducted from your order total before we refund your order.
Standard Delivery from €17.50
5-7 Working Days
Express Delivery from €29.75
3-4 Working Days (Only available on certain products)
International Shipping to a number of European Destinations..
Rates vary depending on the number of items you order and can be viewed once you add the item to the basket and proceed to the checkout page.
No Need to Wait in all day for your parcel!
On the morning of delivery, you will get a text message/email informing you on a 1 hour delivery time slot.
Once more you also have a range of alternative options:
- leave in a safe place
Upgrades to systems can take slightly longer to process so please allow up to 7 working days depending on the amount purchased. This can also sometimes affect "Standard" and "Next Working Day" delivery methods. Please speak to one of our Live Chat agents to find out if your required upgrades will affect your delivery times.
Returns & Warranty information
Refurbished Desktops come with a 12 Month RTB Warranty and Laptops have a 6 Months RTB Warranty (unless otherwise stated). Warranty does not cover software related incidents through user error, such as tampering with software settings, Virus/Spyware infections etc. Batteries on refurbished laptops are treated as consumable items and are not covered under the warranty. We do not accept returns on the basis of a battery not holding a charge.
Please visit our terms and conditions page for more information.
Warranty & Returns Proceedure
14 Day Returns Policy - If You Have Simply Changed Your Mind.
All costs for returning the goods are to be met by the customer, we cannot accept liability for returned goods lost or damaged during transit. You are asked to wrap the product carefully to avoid damage. You are also advised to return goods by recorded delivery, registered post, or by courier and insure the consignment to cover its value. Proof of postage will not be accepted as proof of delivery. Please remember to enclose your name and address, and a copy of your purchase receipt.
If we collect the goods from you, we will charge you for the cost of collection (and we may if we wish deduct this from your refund).
We also reserve the right to test "dead on arrival" returns and impose a customer fee equal to 15% of the product sales price if the customer misrepresents the condition of the product. Any returned item that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering will result in the customer being charged a higher restocking fee based on the condition of the product.